If you have any questions, please contact us at and we will try our best to assist you with this matter.Ĭan I cancel/amend my order after I’ve placed it? Stolen / lost packages are nonrefundable. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. We are not liable for any misplaced or stolen packages. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship. You can tell us about your missing item within 14 days. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to We will follow-up with next steps as soon as possible. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In most cases, the items might still be in the box. Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account,įirst, please check the package carefully. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. If you have any questions or concerns, please contact us at your return is received and inspected, we will send you an email to notify you that we have received your returned item. To initiate an exchange, please click International ExchangesĮssentials Hoodie does not offer exchanges on International orders. There is no return shipping or restocking fee for exchanges. If you would like to purchase a new style, a new order must be placed. To return your product, please contact us at and someone from our support service will review and get back to you shortly with an unpaid return label if your claim is approved.Įssentials Hoodie offers exchanges only on different sizes on the original style(s) purchased. All fees are the responsibility of the customer. Please allow 3-5 business days for the refund to show on your original form of payment.Įssentials Hoodie accepts International returns. Once your return is processed, you will receive an email notification confirming your refund. Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Delivery dates may vary depending on where you are shipping your return from. Please allow 1-2 weeks for your return to arrive at our warehouse. All returns are shipped back to our warehouse in Virginia. Once your return is prepared, you can drop it at your local post location. Please always state the reason of your return in your email and your order number. For any other questions, feel free to contact our support at and they will assist you with your return. To return your product, please contact us at and someone from our support service will review and get back to you shortly with a return label if your claim is approved. We also do not accept returns or refund for digital products or e-gift cards. We also do not accept returns of products that are intimate, sanitary goods or hazardous materials i.e. soaps, other cosmetics and face masks cannot be returned. Perishable goods and personal care items i.e. Several types of goods are exempt from being returned. It must also be in the original packaging and the tag must be attached. To be eligible for a return, the product must be unused and in the same condition that you received it. Please note that there is a restocking fee of $15 that will be deducted from your order. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. customers within 7 days of the delivery date. Essentials Hoodie offers returns on most merchandise for U.S.
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